GUARANTEE

Terms & ConditionsEvery appliance manufactured carries unconditional guarantee to fit the model you provide and a 90 day wire repair and expansion screw replacement.

If you need to return an appliance, please follow these instructions:

  • Return the appliance, original construction model(s), setup, and bite registration (if applicable). Important: Warranty is void if original model(s) or bite is not returned.
  • Clearly indicate your reason for return on the Notes section of the Rx slip.

ATTENTION ACCOUNTS PAYABLE

Interest of 1.50% per month (18% per annum) will be charged on past due accounts 30 days from date of statement. A charge will be assessed for any unpaid checks returned by the bank. Roque Orthodontic Laboratories Inc. reports delinquent accounts to Credit Bureaus. For other general terms and conditions, please visit our web site at: www.roqueortholab.com. Prices and terms are subject to change without notice.

DELIVERY TIMES

We recommend using the due date on the prescription form, as we will make every effort to meet any patient’s appointment.

  • 3 to 5 days in lab for retainers, space maintainers, fixed, habit, and splints
  • 5 to 7 days in lab for study models, functional appliances and molar distalizing

SHIPPING AND HANDLING

We encourage you to fill out the lab slip completely. To avoid mistakes, please refer to the ID# on the appliances and acrylic options. To send a case to our lab, call us and we will gladly supply shipping materials and pre-paid priority mailing labels. We recommend sending as many cases as possible per box to avoid higher shipping costs. Pick up and delivery within our driving zone are at no charge. To avoid breakage, we suggest that each cast be trimmed, wrapped individually, and marked with both patient and doctor’s name. A complimentary retainer case is provided for all removable appliances. Rush/Overnight delivery is available for an additional charge.

TECHNICAL SUPPORT

For assistance on appliance designs, doctor’s preferences, billing inquiries, or any other questions, please call us at 1-800-476-2962 or email us at support@roqueortholab.com