Shipping To & From Our Lab

Roque Ortho Lab provides U.S. Priority mailing labels and supplies for forwarding your cases to our laboratory. Pick up and delivery within our driving zone are at no charge. All other cases are returned via UPS (United Parcel Service) unless otherwise requested.

We provide shipping supplies (boxes, packing materials, mailing labels) for forwarding your cases to our laboratory. Just e-mail your request to info@roqueortholab.com, or call us at 800-476-2962 or 949-581-9711 Monday – Friday 8:00a.m. to 5:00p.m. (PST). You may also fax your request to 949-581-9712.

TIPS FOR PACKING CASES

1.To prevent damage in transit, completely fill all spaces in shipping container with packing material.

2.Impressions sensitive to moisture content should be wrapped in a damp paper towel and placed in a sealed plastic bag if models are not poured immediately.

3.Print doctor’s name and patient’s name on model backs.

4.Make sure to include a completed prescription form with the case. Please mark the due date one day before appointment.

5.Wrap wax bite separately; never ship with wax bite on model.

6.Bite records must not be left between models for shipment to the lab.

7.Dedicated packaging should be considered for brittle materials such as Delar wax.

8.Seal small items in an envelope prior to placing them in the container.

9.Carefully wrap model as shown, folding excess foam or packing material over the occlusion.